If you are on iOS, please include the following:
What version of iOS are you running on your phone? (See Settings > General > About > )
Then to retrieve a crash report, please follow these steps:
- with iTunes running, connect your iPhone to your computer
- if you have a Mac, you can find crash logs in ~/Library/Logs/CrashReporter/MobileDevice/<name of your iPhone>
- if you have a Windows computer, your crash logs will be in one of two places:
- On Windows XP: <drive>:\Documents and Settings\<username>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<deviceName>
- On Windows Vista / Windows 7: <drive>\Users\<username>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<deviceName>
Once you've found the folder containing the crash report files, please email *all* crash report files that have "Path" in their title.
If you are on an Android phone, please follow these steps:
1. Install CatLog on your device: https://market.android.com/details?id=com.nolanlawson.logcat
2. At the event of a crash, open CatLog.
3, Hit the Menu Button > Save. Then hit Menu Button > Send > As Attachment.
4. Send the attachment to service@path.com.
5. Make sure to reset CatLog after sending the logs by returning to CatLog and hit Menu Button > Play Main Log.
This is hugely helpful to us. These crash reports allow us to be able to fix the issue quickly and release an update which allows you to run Path again.